Return Policy
Returns & Refunds
At Good Ones, we take pride in delivering high-quality products to our customers.
Due to the nature of our products, all sales are final. For health, safety, and quality assurance reasons, we are unable to accept returns, exchanges, or refunds on any opened or unopened products.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@goodones.store.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will review each case individually and, where appropriate, provide a replacement or refund.
Lost Shipments
We are not liable for incorrect shipping information provided at checkout. No refunds will be provided if an incorrect address is submitted. Please make sure all your shipping details are correct before processing your order. If your order has not yet shipped, please contact us as soon as possible and we can do our best to change it. If the wrong address is provided, shipping costs to resend will be 100% customer responsibility. We are not liable for lost or stolen packages, tracking will always be provided.
Questions?
If you have any questions about your order, please contact us at hello@goodones.store and we’ll be happy to help.